Sandra Burr
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Mother-to-be Mary Jo Wyse arrives in Cedar Cove on Christmas Eve, searching for her baby's father. David Rhodes had said he'd be there, but he isn't. Which leaves Mary Jo stranded, pregnant and alone. Grace Harding brings Mary Jo home to her ranch and offers her a room over the stable. When Mary Jo goes into labor, Mack McAfee, a paramedic, comes to her rescue, just as her brothers--the three Wyse men--show up in town. The people of Cedar Cove join...
2) Fire Sale
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"V. I. Warshawski may have left her old South Chicago neighborhood, but as she learns, she cannot escape it. When she takes over coaching duties of the girls' basketball team at her former high school, the detective faces an ill-equipped, ragtag group of gang-bangers, fundamentalists, and teenage moms who inevitably draw her into their family woes." "Through Josie, one of the basketball players, V. I. meets her mother, Ms. Dorrado, who voices her...
3) Sunset
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As John Baxter makes plans to marry Elaine, one of the Baxters enters into the most trying season of all.
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Earth's children volume 5
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Ayla and Jondalar finally reach the Ninth Cave of the Zelandonii, the settlement that is home to Jondalar's people. Here Ayla eagerly learns the ways of her new tribe while in turn sharing her knowledge, but finds her unique spiritual gifts make the quiet life she desires impossible.
5) Someday
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Baxter family series. Sunrise volume 3
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Pressures of the celebrity lifestyle weigh heavily on Dayne and Katy Matthews as they take on separate movie projects. Tabloid rumors talk of trouble and unfaithfulness between the two, but finally something drastic catches Daynes attention and makes him realize the destruction they are playing with. But will it be too late? The Flanigan family recognizes the deep loss of the Christian Kids Theater program, and they lead a final effort to keep the...
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Legend has it that Three Sisters Island was created by the magic of three witches escaping persecution in seventeenth-century Salem and that at some time descendents of each of them will come together on the island. Escaping to Three Sisters to put her life together after an abusive marriage, Nell Channing gradually begins to think that she has finally found a place where she can create a new life. But her husband isn't about to let her go, and when...
7) Sweetgrass
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A historical tract of land in South Carolina has been home to the Blakely family for generations. As the surrounding properties are leveled by bulldozers, June Blakely finds the strength to stay and fight, with hopes of holding together her disintegrating family in the process.
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Arcane Society novels volume 3
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A member of the Archane Society, a secret organization dedicated to the study of paranormal phenomena, must recruit a reluctant woman to use her psychic gift against a cabal of psychic criminals.
9) The reef
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Underwater diver Matthew Lassiter and Tate Beaumont, a student of marine archeology, search shipwrecks for a 16th century necklace. Together they brave danger--the necklace was cursed by its owner, a witch burned at the stake--and danger leads to love.
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A boy sees a man commit a murder, then later that day the murderer calls on his mother with flowers. So begins the tense tale of a con man exploiting a love-starved woman, with an alcoholic husband and three children, and a boy who keeps a murder secret to avoid ruining his mother's happiness. The setting is a small town in Vermont, the time the 1960s.
11) Sanctuary
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"Photographer Jo Ellen Hathaway thought shed escaped the house called Sanctuary long ago. But when she begins to receive shocking pictures of her dead mother from an anonymous sender, Jo must return to the island off the Georgia coast-and to her bitterly estranged family-to learn the truth about her tragic past."--Author's website.
12) Where Angels Go
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Archangel Gabriel and his three mischievous Prayer Ambassadors--Shirley, Goodness and Mercy--lend their celestial aid to three needy Christmas cases. Harry Alderwood, 86, prays that his increasingly forgetful wife, Rosalie, will agree to move into assisted living before he dies. Meanwhile, nine-year-old Carter Jackson begs God for a dog, even though his mother and father tell him that they can't afford to keep a pet, while Beth Fischer's mother prays...
13) Running hot
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Ex-cop Luther Malone, member of the secretive paranormal Arcane Society, will be working with Grace Renquist, who has no field experience but has been hired as an aura-reader in the quest for a murder suspect. Grace isn't expecting much from Malone, who walks with a cane and isn't so good with a gun. But before they reach their hotel in Maui, Grace and Luther feel the electric charge between them. But they need to remain vigilant. Rogue sensitives...
14) Face the fire
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Three Sisters Island trilogy volume 3
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When Sam Logan, an old flame, returns to the island, Mia struggles to ignore the passionate bond between them, even as a centuries-old curse draws them together.
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"Surrounded by the sweeping cliffs and beauty of Big Sur, Kate Powell treasured her life at Templeton House...and the family who raised her like one of their own. Although Kate lacked Margo's beauty and Laura's elegance, she knew she had something they would never possess--a shrewd head for business. Driven by ambition, Kate measured her life's success with each soaring promotion. But now, faced with professional impropriety, Kate is forced to look...
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"PBS fitness personality and creator of the fitness phenomenon The Esmonde Technique, Miranda Esmonde-White offers an eye-opening guide to anti-aging that provides essential tools to help anyone turn back the clock and look and feel younger. Miranda Esmonde-White trains everyone from prima ballerinas to professional hockey players to MS patients: what do they all have in common? All of these people are hoping to heal their bodies, prevent further...
17) River's end
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A romance between a woman employed as a rain forest guide on the Olympic Peninsula and a reporter investigating her mother's murder. The heroine is Olivia whose father is in jail for killing her mother and she wants no reminders of the horror she saw as a child. But reporter Noah Brady is persistent, having been asked by Olivia's father to clear his name, and his persistence leads to justice for one and love with the other. By the author of The Reef....
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Johanna Lindsey's old Western romance features Casey Straton, who leaves her home in Texas to prove to her parents that she's capable of running her late grandfather's ranch. Damien Rutledge III journeys west as well to find the man who murdered his father. When Damien's stagecoach is ambushed, young Casey Straton rescues him from harm.
19) Hemlock Bay
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FBI agents Dillon and Lacey (Sherlock) Savich rescue two boys kidnapped from Maryland and then rush off to California to save Dillon's sister from a greedy art collector.
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Your service team may represent the first, last, or only interaction point between your customers and your company. Your front-line service professionals make or break countless opportunities, leads, sales, and relationships every day. Completely revised and updated to meet the challenges of a new service landscape, the second edition of Customer Service Training 101 presents proven techniques for creating unforgettable customer experiences. The book...